This policy explains what Flux Plumber ("we", operated by Jones&Son Technologies, Inc.) collects, why, who processes it, and the choices you have.
What we collect
- Your account: name, email address and/or phone number, used to sign you in.
- Your work: jobs, customers and their addresses, equipment, reminders, truck stock, notes and the rules you add.
- Photos you take or upload in the app.
- Your questions and the AI's answers, plus how many tokens each one used (to run fair-use limits and understand our costs).
- Replies from people you share a question with by link: their answer and the name they choose to give.
- Basic technical logs (such as errors and request times) kept by our hosting provider.
How we use it
- To run the app: show your records, answer your questions, and send the links you choose to share.
- To keep it working and fair: fixing problems, preventing abuse and enforcing fair-use limits.
- We don't sell your data or use it for advertising.
Your customers' information
If you add customers, you're responsible for having their permission to keep their details, and we process them on your behalf only to run the app for you.
Who processes it for us
- Vercel: hosting, and private photo storage.
- Neon: the database.
- Clerk: sign-in and accounts.
- Anthropic: the AI that answers questions. It processes questions and photos to generate answers and does not train on them.
- Stripe (once billing starts): payments. We never see or store your full card number.
Sharing links
When you share a question by link, anyone with the link can see that conversation, including its photos, and reply once. Only share links with people you trust.
How long we keep it, and your choices
- We keep your data while your account is open.
- You can download everything from the Me tab at any time.
- You can delete your account from the Me tab. This permanently deletes your workspace, records and photos.
Contact
Questions about privacy: [support email, pending].